Dear Dr. Chin and Staff,

This letter is long overdue but it is difficult for me to put into words our gratitude for the most precious gift anyone could ever be given.

I had heard wonderful comments about you and your staff from some of your former patients and had high expectations. You and your staff greatly exceeded my expectations. You and your staff treated me totally different than the two previous doctors I had been to. I am a registered nurse and have worked with many doctors. Some are wonderful and some are not. In my personal and professional experiences, I have never met a doctor with as much compassion as you have. It is obvious that you truly care for the patient. This is not just a challenge or income for you. From the moment I walked in the door the first time, I knew I had come to the right doctor. Your office is warm and cozy with the painted mural and soft music. The exam rooms were always so warm. I think what impressed me the most was you always addressed my little girl by name. Even when my husband was not present you would ask about him and also mention his name. When I called to tell you we had a little girl, you called them by name again. Obviously you would not have remembered their names since it had been months since I had seen you, but you took the time to look them up before you talked to me. After I started bleeding I was extremely anxious. You agreed to see me every time I had a speck of blood or a worry, even though you knew the baby was fine. I remember one Saturday when I called and you told me to come in so I would not worry the whole weekend. This was a totally different treatment from the previous doctor I had been with. He was dismissive about my legitimate concerns, like when he would not see me when I had bleeding in the middle of my cycle and I ended up having that tubal pregnancy.

I think the icing on the cake was the baby spoon you gave to me when my pregnancy was official. I was impressed just to have received a gift from you but what was written inside is what touched me. It said that children are gifts from God. You gave the credit to God, but we wouldn't have our little miracle without your help too.

My only regret is that I did not start with you five years ago. Thank you for your expertise, compassion, and our precious little Sydney.

Sincerely,

Nancy and Scott

November 3, 2003

Cincinnati, OH